How to stay on customers' preferred vendor list
Basic principles to stay on your customers' preferred vendor list: Product knowledge In-time completion of orders Qualified and trained team of professionals Ethical business practices Implement standardized processes and product manufacturing practices. Make a product which complies with the national and/or international standards. This gives immense confidence to not just the customers but also the organisation that the product will not fail. Set customer expectations realistically by not over-committing on deliveries. The customer can be talked about the timelines which are achievable and no customer would be ready to compromise on the product quality to get it on unrealistic delivery timelines. This can be achieved only if there is commitment and conviction towards the organisation's quality policy. Selection of any team members must be based on a set criteria; which must be defined before starting a new hiring process. Instead of setting a criteria based on the...